Return & Refund Information
BABY & TOYS
- All products under this category are eligible for a 14-days money back guarantee (from day of items received).
- Cash refunds are only entitled to products returned sealed with the original packaging.
ELECTRONIC PRODUCTS
(Digital Gadgets | Home Appliances | Kitchen Appliances | Personal & Beauty | TVs & Audios)
Return
- mode of refund is based on original payment mode (additional info may be required)
- refund will be processed & received depending on original payment mode & partnering banks (as below):
How you initially paid for your order | How you may receive your refund | Expected time to transfer funds |
Credit card, debit card | Credit card/debit card charge reversal (refund) | Up to 15 working days |
Online banking | Bank transfer | 5 - 7 working days |
Return / Exchange Policy
- most orders are returnable within 7 calendar days upon received if they are:
- certain items are not eligible for return or refund (eg: fridge & washing machine) due to certain issues
- returned items must meet the following requirements:
- customer will be eligible for full refund if item has been inspected & verified to be in perfect condition as described above
- for more enquiries, please contact us via email or give us a call.
o Incorrect : the item is not the ordered item (different model/colour with what is indicated on order summary, or missing items/parts inside the packaging)
o Damaged : the item is damaged upon received
o Defective : the product is not functioning as described by manufacturer
o The item must be shipped back to us within 7 calendar days upon received (as proved by the postal or courier receipt).
o Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
o Item must be unused or hasn’t been installed.
o All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).
VOUCHERS
(Gift cards | Gift Vouchers)
- No cancellation, exchange and refund are allowed once payment is approved
- No cancellation, exchange and refund are allowed once payment is approved