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Return & Refund Information

BABY & TOYS



    •            All products under this category are eligible for a 14-days money back guarantee (from day of items received).

    •            Cash refunds are only entitled to products returned sealed with the original packaging.



ELECTRONIC PRODUCTS

(Digital Gadgets | Home Appliances | Kitchen Appliances | Personal & Beauty | TVs & Audios)

 

Return

     

    •            mode of refund is based on original payment mode (additional info may be required)

    •            refund will be processed & received depending on original payment mode & partnering banks (as below):


How you initially paid for your order

How you may receive your refund

Expected time to transfer funds

Credit card, debit card

Credit card/debit card charge reversal (refund)

Up to 15 working days

Online banking

Bank transfer

5 - 7 working days

 

 

Return / Exchange Policy


    •             most orders are returnable within 7 calendar days upon received if they are:

    o   Incorrect  : the item is not the ordered item (different model/colour with what is indicated on order summary, or missing items/parts inside the packaging)

    o   Damaged  : the item is damaged upon received

    o   Defective  : the product is not functioning as described by manufacturer

     

    •            certain items are not eligible for return or refund (eg: fridge & washing machine) due to certain issues

    •            returned items must meet the following requirements:

    o   The item must be shipped back to us within 7 calendar days upon received (as proved by the postal or courier receipt).

    o   Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.

    o   Item must be unused or hasn’t been installed.

    o   All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).

     

    •            customer will be eligible for full refund if item has been inspected & verified to be in perfect condition as described above

    •            for more enquiries, please contact us via email or give us a call.


VOUCHERS

(Gift cards | Gift Vouchers)


    •            No cancellation, exchange and refund are allowed once payment is approved